Effective Date: April 6, 2026
Last Updated: April 27, 2026
1. Introduction
PropIQ, Inc. ("PropIQ," "we," "our," or "us") operates the PropIQ platform, an AI-powered property management service that helps landlords manage tenant communication, maintenance requests, vendor coordination, and related operations (the "Service"). The Service is available at https://propiq.homes and through related channels including dedicated phone numbers, SMS messaging, voice calls, and email.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use the Service. It applies to:
- Landlords who hold an account with PropIQ
- Tenants of properties managed through the PropIQ platform whose information is processed by us on behalf of a Landlord
Vendors and service providers contacted or engaged through the PropIQ platform; and
Visitors to https://propiq.homes.
By using the Service, you acknowledge that you have read this Privacy Policy. Where applicable, separate consent is collected for specific activities such as SMS messaging and voice call recording.
2. Our Role in Data Processing
PropIQ's role depends on whose information is being processed:
Landlord account holders: PropIQ acts as a data controller and processes your information directly to provide the Service.
Tenant information: PropIQ acts as a service provider / data processor on behalf of the Landlord. The Landlord is the primary controller of tenant information; PropIQ processes it according to the Landlord's instructions and as necessary to deliver the Service.
Vendor information: PropIQ acts as a data controller for vendor contact information collected during outreach and onboarding.
3. Information We Collect
We collect information you provide directly, information generated through use of the Service, and information from third parties.
3.1 Information You or Your Landlord Provide
Account information: Name, email address, password, business name, and contact details for landlord accounts.
Property and tenant data: Property addresses, unit numbers, lease details, tenant names, tenant phone numbers, tenant email addresses, and lease addendum records (including SMS consent).
Maintenance and vendor data: Descriptions of maintenance issues, photos and videos uploaded to the platform, vendor names, vendor contact information, vendor quotes, scheduling details, and work completion records.
Payment information: Billing details and payment history. Actual payment processing is handled by third-party payment providers; we do not store full credit card numbers on our systems.
3.2 Information Generated Through Use of the Service
Communications: SMS and MMS message content, voice call audio recordings, voice call transcripts, in-app messages, and email correspondence sent or received through the platform.
AI-processed content: Inputs to and outputs from our AI agents, including issue classifications, suggested responses, and call summaries.
Usage and technical data: Logs, device information, browser type, IP address, geolocation (city/region level), session timestamps, and feature usage.
3.3 Information from Third Parties
We may receive information from third parties such as messaging carriers, mapping services, vendor directories, and identity verification providers, where this is necessary to operate the Service.
4. Communications, SMS, Voice Calls, and AI
This section consolidates all disclosures regarding text messaging, voice calls, AI-assisted communications, and call recording. It is the primary reference for users, tenants, and regulators reviewing PropIQ's communications practices.
4.1 SMS / Text Messaging Program
PropIQ operates an SMS messaging program through which Landlords, Tenants, and Vendors send and receive text messages related to property maintenance and tenancy.
Types of messages users may receive include:
- Maintenance request acknowledgments, status updates, and resolution confirmations
- Vendor coordination, scheduling, and arrival notifications
- Property access notices
- Rent reminders, payment confirmations, and receipts
- Lease renewal notices and document signature requests
- Move-in and move-out coordination
Emergency notifications related to the property; and
Account, security, and transactional notifications.
SMS Program Disclosures (Required by Mobile Carriers)
Message frequency varies based on your maintenance requests, scheduled work, and other lease-related events.
Message and data rates may apply. These charges are set by your mobile carrier and are your responsibility.
Reply HELP at any time for help and contact information.
Reply STOP at any time to unsubscribe. You will receive one confirmation message and will not receive further SMS from the relevant number.
Reply START to resume messages after opting out.
Carriers are not liable for delayed or undelivered messages.
4.2 How SMS Consent Is Collected
Consent to receive SMS messages is collected as follows:
Landlords: Provide consent during account signup and acceptance of these terms.
Tenants: Provide express written consent through a signed Lease Addendum ("Tenant Consent for Electronic Communications") provided by the Landlord at the time of lease signing or lease renewal. PropIQ retains a copy of the executed addendum as the record of consent.
Vendors: Provide consent verbally during outreach calls, by replying to outreach SMS, or through onboarding agreements.
4.3 Voice Calls and AI Voice Agents
PropIQ uses both human and AI voice agents to make outbound calls and answer inbound calls. AI voice agents identify themselves as AI assistants at the start of each call. Voice calls may be used to:
- Triage maintenance issues reported by tenants
- Contact vendors to request quotes, confirm service area, and gather availability
- Coordinate scheduling between tenants and vendors
Provide service updates and follow-ups; and
Respond to inbound inquiries from tenants and vendors.
4.4 Call Recording and Transcription
Voice calls placed or received through the PropIQ platform are recorded and transcribed. We use these recordings and transcripts for quality assurance, training, dispute resolution, vendor performance evaluation, and recordkeeping. At the start of each call, callers are notified that the call may be recorded.
Recordings and transcripts are retained according to the schedule in Section 7 of this Privacy Policy. Users may request a copy or deletion of recordings or transcripts of their own communications by contacting privacy@propiq.homes, subject to legal and operational holds.
4.5 AI Processing of Communications
Content of SMS messages, voice calls, photos, and videos sent through the Service may be processed by AI systems to:
- Classify and triage maintenance issues
- Generate suggested responses to tenants
- Estimate costs and prioritize work
Search for and contact suitable vendors; and
Summarize calls and conversations for the user record.
We do not use customer or tenant content to train general-purpose AI models offered by us or by our AI service providers. AI service providers process content only as needed to return a response and are contractually prohibited from using PropIQ data to train their general models.
4.6 Opting Out and Alternative Communication
Users may opt out of SMS messaging at any time using the STOP command described above. Tenants who opt out of SMS remain obligated under their lease to maintain at least one alternative working method of communication with their Landlord (such as live phone calls or email), as set out in the Lease Addendum.
To opt out of automated voice calls, users may state the request to the AI agent during a call, email privacy@propiq.homes, or notify the Landlord in writing.
5. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Service, including AI-assisted maintenance triage, vendor search, and dispatch coordination
- Authenticate users and manage accounts
- Send and process SMS, voice, and email communications on behalf of Landlords
- Coordinate with third-party service providers such as messaging carriers, AI providers, mapping APIs, and email delivery services to deliver the Service
- Process payments and maintain financial records
- Send transactional and service-related communications (verifications, password resets, service alerts)
- Investigate and prevent fraud, abuse, and security incidents
Comply with legal obligations, respond to lawful requests, and enforce our Terms of Service; and
Conduct internal analytics, quality assurance, and product improvement, using aggregated or de-identified data where feasible.
6. Sharing and Disclosure
We share information only as described below.
6.1 Service Providers
We share information with third-party service providers who help us operate the Service. Each provider is bound by contract to use the information only to provide services to PropIQ. Categories include:
- Hosting and infrastructure (e.g., Vercel)
- Database and authentication (e.g., Supabase)
- SMS / MMS messaging carriers (e.g., Twilio)
- Voice calling and AI voice agent providers (e.g., Vapi)
- Email delivery (e.g., Resend)
- Mapping and places data (e.g., Google)
- AI language and reasoning models (e.g., OpenAI, Anthropic)
Payment processors; and
Analytics and error monitoring tools.
6.2 Vendors and Tenants
We share information between Landlords, Tenants, and Vendors only as needed to coordinate maintenance and tenancy-related matters. For example, we share property addresses and issue details with vendors only after a Landlord approves the vendor for a specific job. We do not share tenant phone numbers or full address information with vendors during initial quote calls.
6.3 Legal and Safety Disclosures
We may disclose information when we believe in good faith that disclosure is required to comply with a legal obligation, respond to a valid legal request (including subpoenas and court orders), protect the rights, property, or safety of PropIQ, our users, or the public, or in connection with a merger, acquisition, sale of assets, or restructuring.
6.4 We Do Not Sell Personal Information
We do not sell your personal information to third parties for their marketing purposes.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.
7. Data Retention
We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods are summarized below.
Data Type
Retention Period
Purpose
Voice call recordings (audio)
12 months
Quality assurance, dispute resolution
Voice call transcripts
24 months
Service operation, dispute resolution, QA
SMS / MMS message content
24 months after end of tenancy
Service delivery, dispute resolution
Maintenance request history and vendor work records
Duration of tenancy plus 3 years
Service delivery, property records, dispute resolution
Payment and financial records
7 years
Tax and accounting compliance
Landlord account information
Duration of account plus 2 years after closure
Account management and service continuity
SMS opt-in consent records (lease addendums, audit logs)
5 years after consent is revoked or tenancy ends, whichever is later
Legal compliance and TCPA defense
System backups and disaster recovery copies
Up to 90 days, then overwritten
Business continuity
Usage and technical logs (IP addresses, device info)
12 months
Security, abuse prevention, service improvement
Where any data is subject to a legal hold, regulatory request, or active dispute, we may retain it longer than the periods above until the matter is resolved. After the retention period expires, data is deleted or de-identified using methods designed to prevent reconstruction.
Users may request earlier deletion of their data subject to applicable law and our legitimate need to retain certain records (for example, financial records required for tax compliance or consent records required for TCPA defense).
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. These include encryption in transit, access controls, audit logging, and regular review of our service providers' security practices.
No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a security incident affecting your information, we will notify you and any required authorities in accordance with applicable law.
9. Your Rights and Choices
Depending on your location and your role (landlord, tenant, vendor), you may have the following rights with respect to your personal information:
- Access - request a copy of personal information we hold about you
- Correction - request correction of inaccurate information
- Deletion - request deletion of your personal information, subject to legal and operational exceptions
- Restriction or objection - request that we limit or stop certain processing
- Portability - request a copy of your data in a portable format
- Withdrawal of consent - withdraw consent where processing is based on consent (such as SMS messaging)
Non-discrimination - not be discriminated against for exercising your privacy rights; and
Lodge a complaint - with a supervisory authority where you live.
To exercise these rights, contact us at privacy@propiq.homes. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling certain requests.
9.1 Tenant-Specific Note
Because PropIQ processes tenant information on behalf of Landlords, certain requests by tenants (such as deletion of maintenance records during an active tenancy) may need to be coordinated with the Landlord. We will work in good faith with both parties to honor valid requests consistent with the Lease and applicable law.
9.2 Texas Residents
Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA). To exercise these rights, contact privacy@propiq.homes. You may appeal a denial of a request by contacting us at the same address.
10. Cookies and Tracking Technologies
We use cookies and similar technologies for authentication, session management, security, and to improve the Service. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not use cookies for cross-site advertising.
11. Children and International Use
The Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at privacy@propiq.homes and we will delete it.
Our Service is operated from and stores data in the United States. By using the Service, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy at https://propiq.homes/privacy-policy, update the "Last Updated" date, and, where required by law or for material changes, provide additional notice (such as by email or in-app notification). Continued use of the Service after the effective date of an update constitutes acceptance of the revised policy.
13. Contact Us
For privacy-related questions or requests, including to exercise your rights, withdraw consent, or report a concern, contact us at:
PropIQ, Inc.
Email: privacy@propiq.homes
Website: https://propiq.homes
End of Privacy Policy. Reviewed and approved by CFO. Next scheduled review: July 31, 2026.