Terms of Service

Effective Date: April 6, 2026

Last Updated: April 27, 2026

IMPORTANT NOTICE - PLEASE READ CAREFULLY

These Terms of Service contain a binding arbitration clause and class action waiver in Section 19. By accepting these Terms, you agree that disputes between you and PropIQ will be resolved through individual arbitration rather than in court, and you waive your right to participate in class actions. You may opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 19.6.

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and PropIQ, Inc., a Delaware corporation ("PropIQ," "we," "us," or "our"), governing your access to and use of the PropIQ website at https://propiq.homes, the PropIQ dashboard, APIs, dedicated phone numbers, SMS and voice messaging, AI agents, and any related products and services (collectively, the "Service").

By creating an account, signing a lease addendum that authorizes PropIQ communications, accepting a vendor onboarding agreement, or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy at https://propiq.homes/privacy-policy. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

2. Who These Terms Apply To

PropIQ's users fall into several categories, and certain provisions apply specifically to each. Defined terms used throughout these Terms:

Landlord: An individual or entity that holds an account with PropIQ to manage rental properties through the Service. Section 5 contains provisions specific to Landlords.

Tenant: An individual who rents a property managed by a Landlord through the PropIQ platform. Section 6 contains provisions specific to Tenants.

Vendor: An independent contractor or service provider (such as a plumber, electrician, HVAC technician, or general contractor) contacted, onboarded, or engaged through the PropIQ platform. Section 7 contains provisions specific to Vendors.

User: Any of Landlord, Tenant, Vendor, or website visitor.

Where a User belongs to multiple categories (for example, a Landlord who also acts as a Vendor on the platform), the provisions for each role apply to the corresponding activities.

3. Description of the Service

PropIQ provides an AI-powered property management platform that helps Landlords manage rental properties, including tenant communication, maintenance request triage, vendor search and outreach, automated and AI-assisted phone calls, quote collection, vendor coordination, scheduling, and related workflows. The Service includes:

A web dashboard for Landlords
Dedicated phone numbers assigned to properties for SMS and voice communications
AI agents that send and respond to messages and place and answer voice calls
Vendor sourcing, quote analysis, and dispatch tools

Recording and transcription of calls and messages; and

Reporting and analytics.

Features may change, be added, or be removed over time. We do not guarantee uninterrupted, error-free, or secure operation of the Service.

4. Account and Eligibility

To use most features of the Service you must create an account. You agree to:

Be at least 18 years old and able to enter into a binding agreement under applicable law
Provide accurate, current, and complete registration information and keep it up to date
Maintain the confidentiality of your account credentials and not share them with others

Be responsible for all activity that occurs under your account; and

Notify us promptly at security@propiq.homes if you suspect unauthorized access to your account.

We may suspend or terminate accounts that violate these Terms, are inactive for an extended period, or that we reasonably believe pose risk to the Service or other Users.

5. Provisions Specific to Landlords

5.1 Tenant Consent and TCPA Compliance

If you are a Landlord, you represent and warrant that, before adding any Tenant or Tenant phone number to the Service, you have obtained the Tenant's express written consent to receive SMS messages and voice calls (including AI-generated and automated messages and calls) from PropIQ on behalf of you in accordance with the Telephone Consumer Protection Act (TCPA), applicable state law, and carrier rules.

PropIQ provides a standard Tenant Consent Lease Addendum for this purpose. You agree to use the addendum (or a substantially equivalent consent document approved by PropIQ) and to retain executed copies for the duration of the tenancy and for at least five (5) years thereafter. You agree to provide executed addendums or other proof of consent to PropIQ upon reasonable request.

You further represent and warrant that you have the legal right and authority to engage PropIQ to communicate with your Tenants on your behalf.

5.2 Vendor Selection and Approval

PropIQ may suggest Vendors and gather quotes on your behalf, but you are solely responsible for selecting and approving any Vendor to perform work at your property. PropIQ does not guarantee Vendor licensing, insurance, workmanship, pricing, or fitness for any particular job. You are responsible for verifying Vendor credentials before approving work, except where PropIQ has expressly contracted to perform that verification on your behalf.

5.3 Payment Authorization

By providing payment information to the Service and approving a Vendor quote, you authorize PropIQ and its payment processors to charge your designated payment method for: (a) the approved Vendor quote upon confirmation that the work has been completed and accepted, and (b) any applicable PropIQ subscription fees and platform charges.

5.4 Property and Tenant Information

You represent that property and tenant information you submit to the Service is accurate and that you have the right to provide it. You are responsible for keeping property addresses, lease details, and tenant contact information current.

5.5 Compliance with Landlord-Tenant Law

You are responsible for complying with all federal, state, and local landlord-tenant laws applicable to your properties, including notice requirements for property entry, fair housing, security deposit handling, and lease compliance. PropIQ's Service is a tool to help you communicate and coordinate; it is not a substitute for legal compliance, and PropIQ does not provide legal advice.

6. Provisions Specific to Tenants

If you are a Tenant, you typically interact with PropIQ through SMS, voice calls, and email facilitated by your Landlord. Your use of the Service is also governed by the Tenant Consent Lease Addendum signed with your Landlord.

As a Tenant, you agree:

To use the Service in good faith for legitimate communication with your Landlord and authorized Vendors
Not to harass, threaten, or abuse PropIQ AI agents, support staff, Landlords, or Vendors
Not to use the Service for emergencies (call 911 or appropriate emergency services for emergencies)

That information you submit (including descriptions, photos, and videos of maintenance issues) may be shared with your Landlord and approved Vendors as needed to address your request; and

That voice calls and text messages may be recorded, transcribed, and processed by AI as described in our Privacy Policy.

Tenants may opt out of SMS at any time per the Lease Addendum and the Privacy Policy. Tenants who wish to exercise privacy rights should contact privacy@propiq.homes.

7. Provisions Specific to Vendors

7.1 Independent Contractor Relationship

Vendors who participate in the PropIQ network do so as independent contractors. Nothing in these Terms creates an employer-employee, agency, partnership, joint venture, or franchise relationship between PropIQ and any Vendor. Vendors are not eligible for employee benefits, workers' compensation, or unemployment insurance from PropIQ. Vendors retain control over the means and methods of their work and are solely responsible for their employees, subcontractors, equipment, supplies, and tax obligations.

7.2 Vendor Representations and Warranties

By accepting work through the PropIQ platform, each Vendor represents and warrants that they:

Hold all licenses, permits, registrations, and certifications required by law to perform the work in the jurisdiction where the property is located
Maintain general liability insurance and workers' compensation insurance as required by law
Will perform work in a professional and workmanlike manner consistent with industry standards
Will comply with all applicable building codes, safety standards, and other laws and regulations

Have provided accurate quotes and will not surprise-charge beyond the approved quote without prior Landlord approval; and

Are authorized to enter into these Terms on behalf of their business.

7.3 Quotes, Acceptance, and Payment

Quotes provided by Vendors through the Service are offers to perform work at the stated price. A quote becomes a binding agreement to perform work when the Landlord approves it through the platform. Payment is processed through the platform after the work is completed and the Tenant or Landlord confirms resolution. Vendors agree to PropIQ's payment processing flow, including any applicable hold periods, refund or chargeback procedures, and dispute resolution processes published in the Vendor onboarding materials.

7.4 No Direct Solicitation

Vendors agree not to use Tenant or Landlord contact information obtained through the Service to solicit work outside the PropIQ platform during the engagement and for twelve (12) months thereafter, except where the Landlord and Vendor have an established prior relationship that predates the introduction made through the Service.

7.5 Communication Consent

Vendors consent to receive SMS messages, voice calls (including AI-generated calls), and emails from PropIQ at the contact information they provide for purposes of job sourcing, coordination, payment processing, and platform updates. Vendors may opt out of non-essential communications at any time, but communications necessary to coordinate active jobs may continue for the duration of those jobs.

8. Acceptable Use

All Users agree not to:

Use the Service for any illegal purpose or in violation of any applicable law or regulation
Harass, abuse, threaten, or harm Tenants, Vendors, Landlords, PropIQ staff, or other Users
Transmit malware, spam, phishing content, or content that infringes the rights of others
Attempt to gain unauthorized access to the Service, other accounts, or any of our or our providers' systems or networks
Reverse engineer, decompile, scrape, or automate access to the Service except through documented APIs and as expressly permitted
Use the Service to send unsolicited marketing or promotional messages, conduct telemarketing, or violate the TCPA, CAN-SPAM, or similar laws
Resell, sublicense, white-label, or commercially redistribute the Service without our written permission

Submit false, misleading, or fraudulent information through the Service; or

Interfere with or disrupt the integrity or performance of the Service.

We may investigate and take appropriate action, including suspending or terminating your account and reporting to law enforcement, against any User suspected of violating this Section.

9. Your Data and License Grant

You retain ownership of the content and data you submit to the Service ("Your Data"). By using the Service, you grant PropIQ a worldwide, non-exclusive, royalty-free license to use, store, process, transmit, display, and create derivative works of Your Data as necessary to:

Provide, maintain, and improve the Service
Process Your Data through AI systems for triage, response generation, vendor matching, and similar features
Send and receive SMS, voice, and email communications on your behalf

Comply with legal obligations; and

Generate aggregated and de-identified analytics that do not identify any individual or property.

You represent that you have all rights necessary to provide Your Data and to grant this license, and that Your Data does not violate any third-party rights or applicable law. We do not use Your Data to train general-purpose AI models offered by us or by third-party AI providers.

10. Third-Party Services

The Service relies on third-party service providers including, without limitation, providers for SMS messaging (e.g., Twilio), voice calling and AI voice (e.g., Vapi), email (e.g., Resend), hosting (e.g., Vercel), database and authentication (e.g., Supabase), mapping (e.g., Google), and AI language models (e.g., OpenAI, Anthropic). Use of features that depend on these providers is subject to their respective terms and policies.

We are not responsible for the availability, accuracy, or actions of third-party providers, vendors you choose to engage, or third-party content. Service interruptions or limitations caused by third-party providers are outside our control, and our obligations under these Terms are reduced or excused to the extent affected.

11. Fees, Payment, and Billing

11.1 Subscription Fees

Certain features of the Service are offered on a subscription basis. Subscription fees, billing cycles, and feature inclusions are described on the pricing page at https://propiq.homes and in your account. All amounts are in U.S. dollars unless otherwise stated.

11.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date. By subscribing, you authorize us to charge your payment method on file for the recurring subscription fee at the start of each renewal period.

11.3 Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as required by law or as expressly stated in these Terms.

11.4 Fee Changes

We may change subscription fees with at least thirty (30) days' advance notice via email or in-Service notification. Continued use of the Service after a fee change becomes effective constitutes acceptance of the new fees. If you do not agree to the change, you may cancel before it takes effect.

11.5 Late Payments and Suspension

Failure to pay fees when due may result in suspension or termination of paid features. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable costs of collection.

11.6 Billing Disputes

You must dispute any charge in writing within sixty (60) days of the charge date by contacting billing@propiq.homes. Charges not disputed within this period are deemed accepted. We will investigate disputes in good faith and issue refunds where appropriate.

11.7 Taxes

Fees are exclusive of applicable taxes. You are responsible for all taxes (other than taxes based on PropIQ's net income) associated with your use of the Service.

11.8 Vendor Payment Processing

When the Service is used to process payments to Vendors, you authorize PropIQ and its payment processors to charge your payment method and remit funds to the approved Vendor according to the platform's payment terms.

12. Modifications to the Service

PropIQ is an evolving product. We may add, modify, or discontinue features, integrations, or capabilities at any time. For material changes that adversely affect paid subscribers, we will provide reasonable advance notice. Beta and experimental features may be offered subject to additional terms and may be modified or removed without notice.

13. Copyright Complaints (DMCA)

PropIQ respects intellectual property rights. If you believe that content uploaded to the Service infringes your copyright, please send a notice to dmca@propiq.homes containing:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to have been infringed
Identification of the material claimed to be infringing and information sufficient to locate it
Your contact information

A statement that you have a good-faith belief that the use is not authorized; and

A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.

We will respond to valid notices in accordance with the Digital Millennium Copyright Act and may remove or disable access to allegedly infringing material. We may also terminate the accounts of repeat infringers.

14. Disclaimers

Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPIQ DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI OUTPUTS - INCLUDING ISSUE TRIAGE, COST ESTIMATES, SUGGESTED RESPONSES, VENDOR RECOMMENDATIONS, CALL TRANSCRIPTIONS, AND SUMMARIES - ARE INFORMATIONAL ONLY, MAY CONTAIN ERRORS OR INACCURACIES, AND DO NOT CONSTITUTE LEGAL, FINANCIAL, MEDICAL, OR PROFESSIONAL ADVICE. YOU REMAIN SOLELY RESPONSIBLE FOR DECISIONS MADE USING THE SERVICE.

PROPIQ IS NOT A REAL ESTATE AGENT, PROPERTY MANAGER OF RECORD, GENERAL CONTRACTOR, OR LICENSED CONSTRUCTION PROFESSIONAL. PROPIQ DOES NOT GUARANTEE THE QUALITY, LICENSING, INSURANCE, OR PERFORMANCE OF ANY VENDOR.

15. Limitation of Liability

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPIQ AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PROPIQ'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PROPIQ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS THE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED.

16. Indemnification

You agree to indemnify, defend, and hold harmless PropIQ and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, judgments, fines, penalties, and expenses (including reasonable attorneys' fees and costs) arising out of or related to:

Your use of or inability to use the Service
Your Data, including any claim that Your Data infringes or violates the rights of any third party
Your violation of these Terms or any applicable law (including the TCPA, CAN-SPAM, fair housing laws, or landlord-tenant laws)
For Landlords: any claim by a Tenant or third party arising from communications you initiated or authorized through the Service, including any claim that you failed to obtain proper consent before engaging PropIQ to communicate with a Tenant

For Vendors: any claim arising from work you performed at a property, including warranty claims, property damage, personal injury, and code violations; and

Your gross negligence, willful misconduct, or fraud.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

17. Termination

17.1 Termination by You

You may stop using the Service and close your account at any time through the account dashboard or by contacting support@propiq.homes.

17.2 Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, posed a security or legal risk, or for any other reason at our discretion. We may also terminate the Service in whole or in part at any time.

17.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. For thirty (30) days following termination, you may request export of Your Data in a commercially reasonable format. After this period, we may delete Your Data in accordance with our Privacy Policy retention schedule, except where retention is required by law, regulation, or active legal hold.

Provisions that by their nature should survive termination will survive, including Sections 8 (Acceptable Use), 9 (Your Data and License), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 18 (Governing Law), 19 (Arbitration), and any accrued payment obligations.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in Section 19, any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

19. Binding Arbitration and Class Action Waiver

19.1 Agreement to Arbitrate

PLEASE READ CAREFULLY. This Section affects your legal rights. Except as set out in Section 19.5, you and PropIQ agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a "Dispute") shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

19.2 Class Action Waiver

Class Action Waiver

YOU AND PROPIQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF THIS SECTION 19 SHALL BE NULL AND VOID, BUT THE REMAINDER OF THESE TERMS WILL REMAIN IN EFFECT.

19.3 Informal Dispute Resolution

Before initiating arbitration, you and PropIQ agree to first attempt to resolve the Dispute informally. The party raising the Dispute must send a written notice describing the Dispute, the relief sought, and contact information to legal@propiq.homes (if to PropIQ) or to the email address associated with your account (if to you). The parties will negotiate in good faith for at least thirty (30) days from receipt of the notice.

19.4 Arbitration Procedure

If the Dispute is not resolved within the informal-resolution period, either party may initiate arbitration by filing a demand with AAA. Arbitration will be conducted by a single neutral arbitrator. The seat of the arbitration shall be Wilmington, Delaware, but you may elect to have the arbitration conducted by telephone, video, or in your home county. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs except as otherwise required by law or the AAA Rules.

19.5 Exceptions

Notwithstanding the agreement to arbitrate, either party may: (a) bring an individual action in small-claims court for a Dispute within that court's jurisdiction; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (c) bring claims of intellectual property infringement in court.

19.6 Opt-Out Right

You may opt out of this Section 19 by sending written notice of your decision to opt out to legal@propiq.homes within thirty (30) days of first accepting these Terms. Your notice must include your full name, address, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provisions of these Terms.

19.7 Survival

This Section 19 survives termination of these Terms or your account.

20. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will post the updated Terms at https://propiq.homes/terms-of-service, update the "Last Updated" date, and provide reasonable notice (such as by email, in-Service notice, or text message). Continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree to the changes, you must stop using the Service before they take effect.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy, the Tenant Consent Lease Addendum (as applicable), Vendor onboarding agreements, and any policies or guidelines we publish, constitute the entire agreement between you and PropIQ regarding the Service and supersede all prior agreements and understandings on the same subject.

21.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

21.3 Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver is effective unless in writing and signed by an authorized PropIQ representative.

21.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

21.5 Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, or third-party service provider outages.

21.6 Notices

Notices to PropIQ must be sent to legal@propiq.homes. Notices to you may be sent to the email address or phone number associated with your account.

21.7 Relationship of the Parties

Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship between you and PropIQ.

21.8 Headings

Section headings are for convenience only and do not affect interpretation.

22. Contact Us

Questions about these Terms? Contact us at:

PropIQ, Inc.

Email: legal@propiq.homes

Website: https://propiq.homes

End of Terms of Service. Reviewed and approved by CFO. Next scheduled review: July 31, 2026.